Help Center

We are Ruby's Pyramid, if you are interested you can read more here.

FAQ= Frequently Asked Questions

On each and every product there are reviews and ratings at the end of the description.

These reviews were written by our customers and are there for your use!

Please read them and share with us your opinion.

We ship worldwide!

Shipping of all products is FREE unless stated otherwise.

Between 2-5 business days.

Shipping normally takes between 2-6 weeks.

Due to the CoVID-19 pandemic plaguing the globe many shipping companies are experiencing delays. This situation will affect our shipping times in many cases.

Shipping may take up to 12 weeks in these trying times!  

If you feel your package is taking to long arrive please contact us and we will update you regarding it's location and status. 

Once your order has been shipped you will receive an email with your tracking number and details in it.

In some cases items are shipped separately due to them being shipped out from different warehouses. 

With that in mind you may receive items within a few days from each other, no need to get worried.

We recommend filling up all the information, both phone number and e-mail so as to get updates in the most efficient fashion.

Currently we support payment only with PayPal.

It's extremely easy and secure. Just enter https://www.paypal.com/, click "Sign Up" and follow the instructions listed.

In this case you can still pay using PayPal without regitering. Click on “Pay with Debit or Credit Card” on the bottom of the popup payment page during the chaeckout as shown in this picture:

Your credit card information is only available to PayPal in order to complete the requested transaction and is not subsequently stored.